How To Register EOBI Pension Complaint In Bank Alfalah?


Bank Alfalah has nonstop 24/7 customer support service to facilitate EOBI pensioners' complaints. If you have any issue related to the EOBI pension, you can contact Bank Alfalah's 24/7 customer support helpline for any assistance they may need.


Manager, Complaint Management Unit

Bank Alfalah Limited

8th Floor, Business Avenue

PECHS Block 6





Bank Alfalah Direct Helpline Numbers:

Helpline# 021/042 111 225 111. Alfa helpline# 021/042 111 225 224. Premier banking helpline# 021 111 225 226. American Express helpline# 021/042 111 226 111.

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Bank Alfalah Services To EOBI Pensioners:

Easy account opening and card issuance process: EOBI pensioners can open an EOBI Pension Wallet Account at any Bank Alfalah branch by providing their CNIC and EOBI passbook. The account opening process is quick and easy, and the pensioner will be issued an EOBI Pension Card immediately.



Convenient pension disbursement: EOBI pensioners can withdraw their pension from any Bank Alfalah ATM or deposit it into their bank account. They can also use their EOBI Pension Card to make purchases at any merchant that accepts VISA cards.



Access to a wide range of banking services: In addition to pension disbursement, EOBI pensioners can also avail of a wide range of other banking services from Bank Alfalah, such as savings accounts, fixed deposits, loans, and credit cards.



Bank Alfalah EOBI Complaint:

If you have a complaint about Bank Alfalah's EOBI services, you can file a complaint in the following ways:


Call Bank Alfalah's customer support helpline at 021-111-225-229. The customer support representative will help you file your complaint and will provide you with an update on the status of your complaint.



Visit any Bank Alfalah branch and speak to a customer service representative. The customer service representative will help you file your complaint and will provide you with an update on the status of your complaint. Submit a written complaint to Bank Alfalah's Head Office at the following address:



Bank Alfalah will acknowledge your complaint within 48 hours of receipt and will revert after concluding the investigation with the final response within 10 working days.

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Tips For Filing a Successful Complaint:

Be clear and concise in your complaint. Provide all relevant information, such as your name, contact information, and the details of your complaint. Be polite and professional in your interactions with Bank Alfalah staff.

Follow up on your complaint regularly to ensure that it is being investigated and resolved.



Bank Alfalah EOBI Pension Card Balance Check:

Check your online account: If you have an online account with Bank Alfalah, you can log in and view your balance under the "EOBI Pension Wallet" section.


Call the Bank Alfalah customer service: You can call the Bank Alfalah customer service at 021-111-225-229 and ask them to check your balance.


Check Mobile SMS: If you have subscribed to SMS alerts, you will receive an SMS message whenever your balance is updated.


Check at an ATM: You can insert your card into any Bank Alfalah ATM and check your balance.


How To Activate EOBI Pension Card?

Visit a Bank Alfalah branch: You can visit any Bank Alfalah branch and ask them to activate your card. 

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